Return and Refund Policy:
At Donstudions, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your streetwear order, we offer a hassle-free return and refund policy.
7-Day Refund Policy: You have up to 7 days from the date of delivery to initiate a return for a full refund. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return:
- Contact our customer service team at [email protected] to request a return authorization.
- Once approved, carefully package the item and ship it back to us at your expense.
- Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
- If approved, we will process a refund to your original payment method within 7-10 business days.
Exclusions:
- Personalized or customized items are not eligible for return or refund unless they are defective or damaged upon arrival.
- Returns requested after the 7-day period will not be accepted.
Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [email protected] We will work with you to resolve the issue promptly, either by issuing a replacement or providing a refund.
Customer Satisfaction Guarantee: At Donstudions, your satisfaction is our priority. If you have any questions or concerns about your purchase, please don’t hesitate to reach out to our friendly customer service team. We are here to assist you every step of the way.
Note: This Return and Refund Policy is subject to change without prior notice. Please review this policy periodically for any updates or revisions.